Delivery & Payment
Payment Information
Available payment methods
- Most major credit cards: Visa, Mastercard, Maestro and American Express
- PayPal
Pricing and customs fees
All payments made at gabrielandester.com are in pounds sterling. If you use a card in a currency other than sterling, the rate of exchange and any additional fees will be set by your card issuer.
Prices quoted are based on UK delivery. For non-UK deliveries, local tax will apply and the price may be adjusted at checkout. Please also note that there may be a customs charge if you’re shipping to a non-EU destination, which is out of our control. We suggest that you check your customs information before placing an order as unfortunately we won’t be able to cover any charge.
Payment terms
We only take payment when your items have been despatched. Only items that are available are charged so, if you buy a pre-order item(s), we won’t charge you for it until it leaves our warehouse.
If you pay by PayPal, your payment information will be available in your associated PayPal account. Please note that PayPal is not available on orders containing pre-order items.
Delivery Information
UK shipping options
|
UK Delivery |
Cost |
Delivery time |
|
Royal Mail |
£5.00 |
1 - 2 working days |
|
Express |
£6.00 |
Next working day if ordered Monday to Friday by 7pm (excluding bank holidays)* |
* Express: Next working day if ordered Monday to Friday by 7pm excluding Bank Holidays. We aim to cover all areas with our Express service, but unfortunately it cannot be guaranteed in certain areas. These include Northern Ireland, Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands.
International shipping options
Delivery to Europe and the USA takes from 2 to 7 days. The recipient is responsible for any local sales taxes or import duties on orders placed outside the UK.
How to trace an order
Tracking information can be found in the shipping confirmation email in the ‘Delivery Info’ section (just under your item list). This will let you know where your parcel is if you click on the link, but if the delivery took longer than indicated, please contact us with your order number and we will check on your order.
How to change a shipping address
If you have already placed your order, please contact us with your order number and we will see how we can help.
My order didn't come. What should I do?
First of all, please check your tracking information, which can be found on your despatch confirmation email, to see where your parcel is.
Your shipment may have been delayed, so if the delivery took longer than indicated, please contact us with your order number and we will try to speed up the delivery process and advise you on timing.